Return and refund policy
RETURN POLICY
Last updated September 23, 2020
Thank you for shopping. We hope you are happy with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it to us for a full refund or exchange. More information about our returns policy can be found below.
RETURNS
All returns must be shipped within thirty (30) days of purchase. All returned products must be new and unused, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at info@mayka-skincare.com to obtain a Return Merchandise Authorization (RMA) number. Once you receive your RMA number, place your item safely in the original packaging and ship your return to the following address:
Mayka Skincare
Attn: Returns
RMA#
2e Bystrzyca Górna 58-114 Poland
Return shipping costs will be paid or refunded by us.
RETURNS
After receiving the return and checking the condition of the shipment, we will process the refund or exchange. Please allow at least fourteen (14) days from receipt of your item for your return or exchange to be processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service number below to arrange a return or exchange.
QUESTIONS
If you have any questions about our returns policy, please contact us:
Mayka offers cosmetics for conscious consumers who carefully choose face and body skin care products. In our handmade products, you will discover a variety of surprisingly effective botanical ingredients from many parts of the world, combined in harmony with modern, active cosmetic ingredients. However, they do not contain artificial fragrances, colors, alcohol, parabens, silicones, paraffin (mineral oil) or ingredients of animal origin. We replace water in our products with floral and herbal hydrolates, the oil base is butter and cold-pressed oils, and the aroma of the cosmetics is a natural fragrance composition created from the ingredients and essential oils used. Active substances such as vitamin C, hyaluronic acid, Retinol, Collageneer are used 'from the heart', thanks to which the skin quickly repays with a naturally healthy appearance. All our products are laboratory tested and have Cosmetic Product Safety Certificates and have been registered on the European Portal for Notification of Cosmetic Products and thus approved for sale in the European Union.
Because we love Nature, our products are mostly packed in glass and paper packaging, and to prepare mail order orders we use ecological, water-soluble balls made of starch and wooden scraps, which we recommend keeping as they are perfect for decorating or wrapping gifts for loved ones .
The history of our company dates back to 2014, when we started our adventure with the production of our own cosmetics. This happened because of our son and his skin problems - eczema, dry skin, constant irritation. While looking for appropriate cosmetics to care for his skin, we delved deeper into the compositions, origins and effectiveness of the offered preparations. Then the idea was born that we should create a balm for him ourselves. This is how a passion was born, which gradually turned into work.
